Refund Policy

At EVOCOM, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, our Refund Policy is here to assist you. Please read the details below carefully.

Eligibility for Refunds

Refunds may be issued under the following conditions:

  1. Damaged or Defective Products:
    If you receive a damaged or defective product, you may request a refund. Proof of damage or defect (e.g., photos or videos) must be provided.

  2. Incorrect Products:
    If the product you receive differs from what you ordered, you are eligible for a refund after verification.

  3. Non-Delivery:
    If your order fails to arrive within the estimated delivery timeframe and cannot be traced, you may request a refund.

  4. Change of Mind:
    Refunds for change-of-mind requests are evaluated on a case-by-case basis and may be subject to restocking fees.

Non-Refundable Items

The following items are non-refundable:

  • Products marked as “Final Sale” or “Non-Returnable.”
  • Gift cards or promotional items.
  • Digital products once downloaded or accessed.

How to Request a Refund

  1. Contact Us:
    Send an email to contact@evocom.com with the subject line "Refund Request" and include:

    • Your name and order number.
    • Reason for the refund request.
    • Supporting documentation (e.g., photos of the product, order confirmation).

  2. Timeframe:
    Refund requests must be submitted within 90 Days of receiving your order.

  3. Verification:
    Once we receive your request, we will review it and notify you of the approval or rejection of your refund within 24-48 hours.

Refund Process

  1. Approved Refunds:
    If your refund is approved:

    • Refunds will be processed back to your original payment method.
    • It may take 3-4 business days for the amount to reflect in your account, depending on your payment provider.

  2. Partial Refunds:
    Partial refunds may apply in cases of:

    • Used or damaged items (beyond reported defects).
    • Missing original packaging.

  3. Shipping Costs:

    • Refunds for shipping costs are provided only if the issue is a result of our error (e.g., incorrect or damaged product).
    • Return shipping costs for change-of-mind refunds are the responsibility of the customer.

Exchanges

If you prefer, you may exchange an eligible product instead of requesting a refund. Please contact us at contact@evocom.com.

Cancellations

If you wish to cancel an order before it has been shipped, please email us at contact@evocom.com immediately. Approved cancellations will be refunded in full.

Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

  1. Check with your bank or payment provider.
  2. Contact us at contact@evocom.com for further assistance.

Thank you for shopping at EVOCOM. We value your trust and are committed to making your experience seamless. For additional questions or concerns about our Refund Policy, please reach out to us at contact@evocom.com.

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