Shipping Policy

At EVOCOM, we are committed to ensuring that your orders are processed and delivered efficiently. Please read the details of our Shipping Policy below to understand how we handle shipping, delivery times, and associated processes.

Order Processing

  1. Order Confirmation:

    • Once your order is placed, you will receive a confirmation email with the order details.
    • If you do not receive this email, please check your spam folder or contact us at contact@evocom.com.

  2. Processing Time:

    • Orders are typically processed within 24 hours (excluding weekends and holidays).
    • For high-demand periods or custom products, processing times may be longer, and we will notify you of any delays.

Shipping Methods and Delivery Times

  1. Domestic Shipping:

    • Estimated delivery time: 2 or 3 business days after processing.

  2. International Shipping:

    • Estimated delivery time: 4-7 business days after processing.
    • Shipping costs and times vary depending on the destination. Additional customs and duties may apply.

  3. Expedited Shipping:

    • We offer expedited shipping options for an additional fee. Delivery time: 1-2 business days
    • Please select this option at checkout for faster delivery.

Shipping Rates

  1. Standard Shipping:

    • Flat rate or calculated at checkout based on weight and destination.

  2. Free Shipping:

    • Available for orders over $150 within eligible regions.

  3. International Shipping Costs:

    • Calculated at checkout based on the destination and package weight.

Tracking Your Order

  1. Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
  2. Use the tracking number to monitor your package's progress on the carrier's website.
  3. If you do not receive a tracking number or have issues tracking your package, contact us at contact@evocom.com.

Shipping Restrictions

  1. PO Boxes:

    • We cannot ship to PO Boxes for certain carriers. Please provide a physical address.

  2. Restricted Areas:

    • Some regions may not be eligible for delivery. If your location falls under this category, we will notify you during checkout or via email.

Customs, Duties, and Taxes (International Orders)

  1. Customs and Import Fees:

    • Orders shipped outside of United States & United Kingdom may be subject to customs duties, taxes, and other fees imposed by the destination country.
    • Customers are responsible for these fees.

  2. Customs Delays:

    • International shipments may experience delays due to customs processing. We are not responsible for these delays.

Lost or Damaged Shipments

  1. Lost Packages:

    • If your package is lost in transit, please contact us at contact@evocom.com. We will assist in filing a claim with the carrier and provide a resolution.

  2. Damaged Packages:

    • If your package arrives damaged, please email us within 90 Days of delivery with photos of the damage. We will arrange for a replacement or refund.

Delivery Issues

  1. Incorrect Address:

    • Ensure your shipping address is accurate during checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
    • If you realize an error, contact us immediately at contact@evocom.com to correct it before shipment.

  2. Missed Deliveries:

    • If the carrier is unable to deliver your package, they may leave a notice or attempt redelivery. Please follow the carrier's instructions or contact us for assistance.

Changes to Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our practices or services. Please review this page periodically for the latest updates.

Contact Us

For questions or concerns about our Shipping Policy, please reach out to us at:
Email: contact@evocom.com

Thank you for choosing EVOCOM. We value your trust and strive to provide a seamless shopping and delivery experience!

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